End users want to use a unique, standard interface that connects any automation system to any device, so that they have the freedom of choice to select the device fitting best the demands of their applications, regardless of supplier or communication protocol.

They want this “open” interface to access all the wealth of information available in modern field devices, even for the most complex ones. The specialized applications should support the devices through their life cycle and enable engineering, operation, monitoring, calibration, diagnostics, maintenance and audit trails.

The engineering and configuration information should be displayed on a standard graphic interface and the tool should be easy to learn and easy to use.

And finally, whatever the solution, it should evolve with the state of the art in communication and information technology, so that the automation investment is protected well into the future.